Manage subscriptions
Your next bottle, on your terms.
Manage recurring deliveries securely in your NIMBUS customer account. Use the same email address you used at checkout.
You will sign in through Shopify. NIMBUS will never ask you to email a sign-in code or full payment-card details.
Cancel a subscription
- Open your subscriptions and sign in.
- Select the subscription you want to end.
- Under Overview, choose Cancel subscription, then confirm.
- Check for the cancellation confirmation before leaving.
There is no cancellation fee or requirement to contact support. Cancel before the next scheduled charge to prevent that renewal. Canceling future deliveries does not automatically refund an order already charged or shipped; that order remains covered by our Shipping & Returns policy.
Other account changes
Open a subscription to view upcoming deliveries and the available pause, skip, payment, and shipping-address options. Save each change and check the confirmation. Update the address on the subscription itself; a change to your account profile may not change an existing subscription.
Need a hand?
I cannot find a subscription
A one-time purchase does not create a subscription. Check your order confirmation and sign in with the checkout email, which may differ from your usual email. If the purchase was recurring and still does not appear, email nimbus-support@nimbus-carcare.com with your order number and checkout email. Do not place another order to recover access.
I cannot sign in or the page will not load
Check the email spelling and your spam folder, then request a fresh sign-in code. You can also try the management link in your subscription email. If access still fails or you no longer control that email address, contact support. If you need to cancel, state that clearly and include the order number; never share a sign-in code.
My payment failed
Review the notice and update payment details through the secure account portal. A failed payment is not a cancellation confirmation. To end future renewals, use Cancel subscription and check its status.
I have several subscriptions or an order already in progress
Manage each subscription separately. Canceling one does not cancel the others. For an order already being processed, email support promptly about the specific order; changing future deliveries does not necessarily change that order.
Does a refund or account deletion cancel my subscription?
Do not assume a refund, return, email unsubscribe, or account-deletion request stops recurring deliveries. Cancel each subscription explicitly and confirm its status. If you cannot access your account, ask support for help.
Questions? nimbus-support@nimbus-carcare.com · Contact us · Terms of Service