Shipping & Returns

Shipping

How long it takes. Most U.S. orders arrive within 5–7 business days of the moment you place them. That is 1–2 business days to pack and hand off, plus 4–5 business days in transit.

Where we ship. The United States, for now. Every order leaves our blending room in Springfield, Virginia.

Rates. Standard shipping is complimentary on U.S. orders of $14.99 or more. Below that, standard shipping is a flat $8.00. An Express option is also offered at checkout for a flat $15.00. The rate for your order is shown at checkout before you pay.

Processing. Orders are packed and handed to the carrier within 1–2 business days. Orders placed on a weekend or holiday go out the next business day.

In transit. Most orders arrive within 4–5 business days of shipping. Tracking is emailed to you the moment your order leaves us.

Order changes & cancellations

We pack fast. If you need to fix an address or cancel, email us right away — if it has not shipped, we will take care of it. Once tracking has been generated we cannot recall a package, but the promise below still covers you.

The 30-day first bottle promise

Fragrance is personal. No amount of copy on a screen can tell you how a scent will sit in your car, in your climate, on your drive. So your first order carries a promise.

Live with it. Spray it on the commute and refresh it daily for a week or two. If within 30 days of delivery it is not a sky you want to drive under, email us and we will refund what you paid for it, in full.

Keep the bottle. No need to send it back. Pass it to someone who might love it.

Eligibility

• The promise covers your first order of each scent.
• It is for people trying NIMBUS, not restocking it. Once you order that scent a second time, we take it that the scent landed, and the promise no longer applies to it.
• Requests must reach us within 30 days of delivery.
• It applies to orders placed on nimbus-carcare.com.
• We may decline requests where there are clear signs of abuse.

How to request a refund

Email nimbus-support@nimbus-carcare.com with your full name, your order number, the email address used at checkout, and — optional, but we read every one of these — what did not work about the scent. We reply within 2 business days.

How refunds are issued

Approved refunds go back to your original payment method within 5–10 business days. Your bank or card issuer may take a further 2–5 business days to post it to your statement.

If more than 10 business days have passed since we confirmed your refund and you still do not see it: check the statement once more, then check with your bank, and if it is still missing, email us and we will chase it down.

Damaged, leaking, or wrong

Look your order over when it lands. If a bottle arrived broken or leaking, or it is not what you ordered, email nimbus-support@nimbus-carcare.com with your order number, a photo, and a line about what happened. We will send a replacement or refund you — your choice.

This sits outside the 30-day window entirely. Report a damaged shipment whenever it happens.

What we cannot take back

• Opened bottles outside the first bottle promise. Fragrance is a personal-use good; we cannot resell a bottle that has lived in someone else’s car.
• Sale items and gift cards.

Unopened bottles in original condition can be returned within 30 days of delivery. Email us first and we will send instructions. Return shipping is yours unless the order was our mistake.

Exchanges

We do not run exchanges yet. If you would rather have a different sky, request a refund under the promise and place a new order.

Questions

Email nimbus-support@nimbus-carcare.com, or use the contact page. Include your order number where you have one.