Terms of Service

Effective date: September 6, 2026

1. About these terms

These Terms of Service apply to purchases from nimbus-carcare.com and your use of our website, customer accounts, and related services. “NIMBUS,” “we,” “us,” and “our” mean NIMBUS Car Care, a multi-member limited liability company. “You” means the person using the website or placing an order.

Please read these Terms before placing an order. When you affirmatively accept them at checkout or account registration, you agree to be bound by them. If you do not agree, do not complete that transaction or registration.

Our Shipping & Returns policy forms part of your purchase agreement. Our Privacy Policy explains how we handle personal information. Any additional promotion or subscription terms will be presented before you accept the relevant offer.

The terms and policies presented when you place an order apply to that order. If these Terms conflict with our Shipping & Returns policy about shipping, returns, or the first bottle promise, the Shipping & Returns policy controls that subject. Applicable law and any more favorable express promise we made for your purchase remain unaffected.

2. Eligibility and account security

To place an order, you must be at least 18 and legally able to enter a contract where you live. A parent or guardian must place the order for a minor. If purchasing for a business, you must have authority to act for it.

Provide accurate billing, delivery, and contact information. Keep account credentials secure and notify nimbus-support@nimbus-carcare.com if you suspect unauthorized access. We may request reasonable verification to protect an account or investigate suspected payment fraud.

3. Products and intended use

NIMBUS products are vehicle fragrances. Use them only for their labeled purpose and follow the instructions and warnings supplied with the bottle. They are not body perfume, food, medicine, disinfectant, or a substitute for cleaning your vehicle.

Do not ingest the product, apply it to skin, or spray toward eyes, people, or animals. Keep it out of reach of children and pets. Test a small, concealed area of a suitable surface first. Avoid glass, screens, leather, suede, controls, and other surfaces not identified as suitable on the label. Do not apply the product while driving.

Follow the label's storage directions. A description of heat testing is not permission to ignore those directions or an assurance that every storage condition is safe.

Scent perception and longevity can vary with temperature, ventilation, application amount, and surface. Photographs and screen settings can affect how packaging colors appear. These variations do not excuse supplying an incorrect, defective, or materially misdescribed product and do not reduce our first bottle promise.

References to other fragrance brands, where used, describe inspiration or scent comparisons only. NIMBUS is not affiliated with or endorsed by those brands. Their names and trademarks remain their owners' property.

4. Orders, acceptance, and availability

Submitting an order is an offer to purchase. The initial confirmation acknowledges receipt; we accept an order when we send its shipping confirmation. Payment may be authorized or collected at checkout before acceptance.

We may decline or cancel an order because of unavailable stock, a material listing or pricing error, suspected fraud, an unsupported delivery address, or violation of a clearly disclosed purchase limit. We may limit quantities to keep products available for customers and decline purchases intended for unauthorized commercial distribution.

If we cancel, we will notify you and release any payment authorization or refund the amount collected for the canceled items, including applicable taxes and shipping charges attributable to them. We will not substitute a different scent or increase an accepted order's price without your agreement.

Future changes to products or prices do not retroactively change accepted orders. Unavailable items and preorder shipping estimates will be identified before purchase when known.

5. Prices, payment, and promotions

Prices are in U.S. dollars unless stated otherwise. Checkout shows the product price, applicable discounts, taxes, and shipping before you submit payment. You authorize the charge shown and confirm that you may use the payment method provided.

If payment fails, we may pause fulfillment and ask you to update your payment method. We will not ask you to email a full payment-card number or security code.

Discounts, bundles, and promotional codes are subject to the conditions disclosed with each offer, including eligibility, expiration, exclusions, and whether offers can be combined. Unless an offer says otherwise, codes are not redeemable for cash and cannot be applied retroactively to completed purchases.

We may reject a promotion obtained through fraud, unauthorized account creation, or deliberate circumvention of its stated limits. Changing or ending an offer does not remove a discount already honored on an accepted order.

You may contact us about a billing problem so we can investigate. Doing so is not a condition of exercising lawful payment-dispute or chargeback rights.

6. Shipping and delivery

We currently ship within the United States from Springfield, Virginia. Our Shipping & Returns policy provides delivery estimates, processing times, current shipping offers, and support instructions. Checkout identifies the shipping charge for your order.

Most U.S. orders are expected to arrive within 5–7 business days, including 1–2 business days for processing and 4–5 business days in transit. Business days exclude weekends and applicable holidays. Any different shipping commitment disclosed and accepted for your order will apply instead.

If we cannot ship within the promised timeframe, we will notify you, provide an updated estimate where available, and offer the choice to accept the delay or cancel for a prompt refund. We will obtain consent where required and cancel and refund when required by law. Carrier delays or circumstances outside our control do not eliminate these obligations.

Please check your delivery address before ordering. Contact us promptly about an address error, an undelivered package, or tracking that appears incorrect. We will investigate with the carrier and provide any replacement, refund, or other remedy required by our policies or applicable law. Creating a shipping label does not itself establish delivery to you.

7. Changes and cancellations

Email nimbus-support@nimbus-carcare.com as soon as you need to change an address or cancel an order. Include your order number and the requested change.

We will help when the fulfillment stage permits. We cannot guarantee an interception once a package has entered shipping. This does not limit cancellation or refund rights arising from a shipping delay, an unauthorized charge, our mistake, or applicable law.

8. Returns and the 30-day first bottle promise

Our Shipping & Returns policy contains the full eligibility rules and instructions. Its current first bottle promise covers your first order of each scent purchased on nimbus-carcare.com when you contact us within 30 days of delivery. A repeat order of the same scent does not restart eligibility.

If an eligible scent is not for you, email nimbus-support@nimbus-carcare.com with your name, order number, and checkout email. Feedback is welcome but optional. For an approved first bottle promise claim, you do not need to return the bottle.

Unopened bottles in their original condition may be returned within 30 days of delivery under that policy. Contact us for instructions before returning anything. Return shipping is your responsibility unless the order was our mistake or the law requires otherwise. Opened bottles outside the promise, sale items, and gift cards are subject to the exclusions stated in that policy. Those exclusions do not override remedies for defective, incorrect, or damaged goods or other non-waivable rights.

For a broken, leaking, or incorrect bottle, contact us with the order number, a photograph where reasonably available, and a description. As stated in our policy, we offer a replacement or refund, at your choice. These shipment-problem claims are separate from the 30-day scent-preference window.

Approved refunds are returned to the original payment method according to the Shipping & Returns policy and any shorter deadline required by law. We do not currently offer direct exchanges; eligible customers can request a refund and place a new order.

We may investigate reasonably documented signs of abuse, such as falsified orders or duplicate claims for an already-refunded item. A negative review or genuine dissatisfaction is not abuse. We do not require a positive review, deletion of a review, or confidentiality as a condition of honoring a refund.

9. Subscriptions, if offered

This section applies only when you specifically select and consent to a recurring-delivery plan. A one-time purchase does not enroll you in a subscription.

Before enrollment, we will disclose the recurring price, delivery and billing frequency, shipping and taxes, any introductory offer, and cancellation terms. Your confirmation will include the terms in a form you can keep. Recurring charges continue at the agreed frequency until you cancel.

You can cancel online through your Subscriptions account page without having to speak with a representative. Sign in using the email address used at checkout, select the subscription, choose Cancel subscription under Overview, and confirm the cancellation. Check that the account displays the cancellation confirmation. Our Manage subscriptions page also provides instructions and help if you cannot find your subscription. Contact nimbus-support@nimbus-carcare.com if you need help. Cancellation stops future renewals and does not carry a cancellation fee. Cancel before the next scheduled charge to prevent that charge. An already-processed order remains subject to applicable cancellation and return rights.

Skipping a delivery, changing scents, or adjusting frequency is available only where your plan expressly offers it. Closing a website account is not a substitute for canceling a subscription; we will make this distinction clear during account closure.

We will give advance notice of material changes, explain how to cancel, and obtain additional consent where required. We will also provide legally required trial and renewal reminders. If your plan is discontinued, we will notify you, stop future charges, and refund any prepaid amounts for products we will not supply.

10. Reviews, photos, and customer submissions

You keep ownership of reviews, photographs, and other material you submit. Only submit content you have the right to share, and disclose incentives or relationships that could affect how readers understand a review.

When you submit content for public display, you grant NIMBUS a non-exclusive, royalty-free license to host, reproduce, format, and display it with the relevant product or service, including through providers that operate our review tools. This permission does not transfer ownership. We will obtain separate permission before using identifiable customer content in paid advertising.

We may make formatting changes or clearly identified excerpts without changing the meaning. Private support messages are not public testimonials, and sending one does not authorize us to publish it as a review.

We may remove spam, unlawful content, infringements, private information, or clearly false or unrelated submissions. We do not remove an honest review merely because it is negative. Nothing in these Terms prohibits lawful criticism, complaints to authorities, or sharing an honest experience.

11. Our brand and acceptable use

NIMBUS's website design, original photography, copy, logos, and other materials belong to us or our licensors. You may browse, purchase, and keep information needed for personal use, including order records. You may not imply a partnership, present yourself as an authorized NIMBUS seller, or commercially reuse protected materials without permission. This does not restrict fair use or other lawful uses.

Do not use the website to commit fraud, access another person's account without permission, introduce malicious software, disrupt service, or collect private customer information. Do not deliberately bypass security controls or disclosed purchase limits.

Send intellectual-property concerns to nimbus-support@nimbus-carcare.com with your contact details, the material's location, and an explanation of your rights. We may request information needed to investigate.

12. Privacy, communications, and third-party services

Our Privacy Policy explains our collection, use, and sharing of personal information. Shopify and other service providers help operate checkout, payment processing, delivery, and customer support. Separate provider terms may apply to services you choose to use directly, but do not replace NIMBUS's obligations for your order.

We send service communications needed to manage purchases and accounts. Marketing messages are subject to applicable consent and opt-out requirements. Accepting these Terms is not, by itself, consent to marketing texts. If we introduce an SMS program, we will present its separate terms and consent request before enrollment.

External links are provided for convenience. We do not control unrelated websites or guarantee their content. That does not excuse our own representations or responsibilities.

13. Website availability and warranties

We aim to keep the website accurate and available but cannot promise uninterrupted or error-free access. To the extent permitted by law, the website itself is provided “as is” and “as available.” We may perform maintenance, correct errors, and change website features.

This website disclaimer does not disclaim our express product promises, the first bottle promise, or product warranties and consumer rights that apply by law. We do not use these Terms to excuse defective products or misleading descriptions.

14. Limits on liability

To the extent permitted by law, NIMBUS is not responsible for indirect or consequential commercial losses, such as lost business profits, arising solely from website downtime or inability to access an account.

For claims arising solely from website access or account functionality, and only where legally enforceable, NIMBUS's total liability is limited to the greater of $100 or the amount you paid NIMBUS during the 12 months before the event giving rise to the claim.

These limits do not apply to product-defect claims, personal injury, damage to tangible property, fraud, intentional misconduct, gross negligence, privacy or data-security violations, amounts owed under our refund promises, or liability that cannot lawfully be excluded or limited. They do not reduce any remedy that would otherwise fail of its essential purpose.

15. Responsibility for unlawful misuse

To the extent permitted by law, you are responsible for reasonable, documented losses arising from a third-party claim to the extent caused by your fraudulent or intentionally unlawful misuse of the website, or your knowing submission of content that infringes another person's rights.

This obligation does not cover ordinary product use, honest reviews, good-faith disputes, or losses caused by NIMBUS or its providers. We will notify you of a claim, permit reasonable participation in its defense, and not settle in a way that imposes an admission or nonmonetary obligation on you without your consent.

16. Disputes and governing law

If something goes wrong, email nimbus-support@nimbus-carcare.com with the relevant order number, a description, and the outcome you are seeking. We aim to acknowledge customer requests within two business days and work toward a practical resolution.

Contacting support is encouraged, not a condition of using small claims court, pursuing another lawful remedy, or contacting a regulator. It does not shorten or suspend a legal filing deadline unless the law or a separate written agreement provides otherwise.

Virginia law governs these Terms, subject to applicable federal law and any mandatory protections available in your state of residence. Where legally permitted, courts with jurisdiction in Fairfax County, Virginia, or the U.S. District Court for the Eastern District of Virginia may hear disputes. This is not an exclusive forum requirement and does not prevent you from using another court available under applicable law.

These Terms do not require arbitration, waive a jury trial, or waive participation in a class action.

17. Suspension, changes, and other terms

We may restrict website or account access when reasonably necessary to address fraud, security risks, unlawful activity, or a material violation of these Terms. Where practical and appropriate, we will notify you and provide a way to contact support.

Suspension does not forfeit paid orders, approved refunds, subscription-cancellation rights, or other legal remedies. Terms that reasonably need to continue, including intellectual-property and dispute provisions, survive account closure.

We may update these Terms for future transactions by posting a revised version and effective date. For material changes affecting an ongoing relationship, we will provide appropriate notice and obtain consent where required. Changes do not retroactively reduce rights attached to an existing order or dispute.

If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law. Not enforcing a provision on one occasion does not waive it permanently. These Terms and the expressly applicable order policies constitute the agreement on their subject, without overriding express product promises or rights under law.

18. Contact

NIMBUS Car Care
Email: nimbus-support@nimbus-carcare.com
Website: https://nimbus-carcare.com